How does EBC handle out-of-state warranty claims?

Electric Bike Company is committed to ensuring customer satisfaction even with out-of-state warranty claims. If you encounter an issue with your e-bike that may fall under warranty, EBC facilitates the process by allowing you to send in the defective part or the entire bike for inspection and repair.

Here’s how the process works:

1. Contact Support: Initially, reach out to EBC’s customer service to report the issue. They will guide you through the steps to validate whether the issue is covered under warranty.

2. Shipping the Part or Bike: You will be instructed on how to properly package and ship the part or bike back to EBC. It’s important to note that the customer may be responsible for shipping costs.

3. Inspection and Repair: Once received, EBC will inspect and, if necessary, repair or replace the defective part. This process is handled with care to ensure that your bike returns to optimal condition.

4. Return: After the repair or replacement, EBC will ship the part or bike back to you.

EBC ensures that these procedures are as smooth and hassle-free as possible. For more detailed information, please visit the EBC Warranty, Registration, and Returns page.