What happens if my electric bike needs repairs or maintenance?
The Electric Bike Company is committed to providing exceptional service and maintenance for your bike, ensuring it stays in peak condition for years to come. We understand that your adventures may take you across states or even the country, and we are here to support you every step of the way.
Our bikes are designed with a plug-and-play electrical system, making repairs straightforward and efficient. If your bike needs maintenance, we will send you the replacement part, which you can easily switch out yourself. Alternatively, you can take the parts to a local bike shop for assistance.
For added convenience, there are two main mobile independently-owned bike mechanic companies that will come to your office or home to service and repair your bike:
Our team of engineers, designers, and builders is available seven days a week to guide you through any maintenance or repair process. If needed, we can overnight parts to you to minimize downtime. Additionally, we have a network of certified mobile bike mechanics across the nation who can perform repairs and maintenance on-site.
With over a decade of experience and a dedicated support team, you can trust that your Electric Bike Company bike will receive the best care, no matter where your journey takes you.