Maintenance & Repairs
What is the recommended tire pressure (PSI) for my EBC tires?
Maintaining the correct tire pressure is essential for a smooth, safe, and efficient ride. If your bike is equipped with our custom Electric Bike Com...
Where can I take my bike in to get serviced?
If you are local, you can bring your bike to our factory. Our hours and location can be found here . If you are located somewhere else in the united ...
How does Electric Bike Company handle out-of-state repairs?
At Electric Bike Company, we’ve made it easier than ever for customers to get their bikes serviced no matter where they live in the U.S. Here’s how we...
Do you have a maintenance manual?
Yes, Electric Bike Company provides a comprehensive maintenance manual as part of the operator’s manual for our e-bikes. For environmental purposes, t...
Can I ride my Electric Bike Company bike in the rain?
Yes, you can ride your Electric Bike Company bike in the rain, but we recommend limiting exposure to no more than 30 minutes at a time. Prolonged expo...
What Are the Recommended Torque Settings for My EBC Bike?
The recommended torque settings for various components of your Electric Bike Company bike are essential to ensure safety and optimal performance. Here...
Where are the hex keys located upon delivery?
The hex keys are included in the tool kit if you purchased one. If you did not receive the tool kit you ordered, please contact us so we can assist yo...
What is the best way to care for my battery?
Importance of Regular Charging : To maintain battery health, fully charge your battery at least once a month. This is especially crucial during the wi...
What maintenance routine should I follow to prolong my battery's lifespan?
Important Battery Maintenance Tips: 1. Monthly Charging: Please make sure to fully charge your battery at least once a month. This is especially cruc...
Where is the master switch located on my bike?
Models C & S (legacy): The master switch is a red switch located under the rear end of the battery case on the right-hand side of the bike. Models A,...
How do I reset my odometer?
Turn on the LCD: Power on your bike's LCD display by pressing the ON/OFF button. Wait: After the LCD is activated, wait for approximately 10 seconds...
What happens if I get a flat tire?
Our bike tires are standard and can be fixed with a conventional bicycle tube replacement. No special tires or parts are required.
Where are the keys to remove the battery?
To access the keys for battery removal, kindly locate the bottom section of the alarm fob box. Beneath the black layer, you'll find a set of keys alon...
How do I install fenders on my Electric Bike Company E-bikes?
Installing fenders on your Electric Bike Company model is a straightforward process that can be easily accomplished with our step-by-step video guide....
How do I fix a flat tire on my electric bike?
To fix a flat tire on your electric bike, follow these steps: Identify the Issue: Locate the source of the flat tire and remove any debris causing th...
How can I optimize my electric bike’s braking performance and eliminate any rubbing or grinding?
To enhance your electric bike's braking performance and resolve any rubbing or grinding issues, adjusting the brake calipers is crucial. Start by loca...
How do I remove or install my battery basket?
Removing and reinstalling the battery basket on your electric bike involves a few simple steps. Start by disconnecting the electrical connections, usu...
What happens if my electric bike needs repairs or maintenance?
The Electric Bike Company is committed to providing exceptional service and maintenance for your bike, ensuring it stays in peak condition for years t...
How should I store my bike & battery for long periods of time?
If you are experiencing any battery issues with the Model C or S bikes (Legacy), please view our troubleshooting guide . If you require further assis...