What is the best way to care for my battery?

Importance of Regular Charging: To maintain battery health, fully charge your battery at least once a month. This is especially crucial during the winter months when your bike might not be in use. Regular charging prevents cell imbalance and extends the battery’s lifespan.

Safety First: Always be present while charging your battery to monitor the process and ensure safety. This helps prevent any potential issues and allows you to disconnect the charger promptly once charging is complete.

Avoid Long Periods Without Charging: If a battery is left uncharged for over four months, it may lose its ability to hold a charge, leading to irreversible damage. Such failures are not covered under our warranty. Regular charging helps prevent this issue and keeps your battery functioning optimally.

Warranty Coverage: Our warranty covers manufacturer’s defects, such as issues with the cells or the assembly of the battery pack.

• Inspection Process: If your battery is not holding a charge or not charging at all, please contact our customer service. We will require the battery to be sent back to us for inspection.

• Manufacturer’s Defect: If we determine that the issue is due to a manufacturer’s defect, we will replace the battery under warranty. However, damage due to misuse, improper maintenance, or normal wear and tear is not covered by the warranty.

  Customer Support: Our customer service team is available to help with any issues or questions you may have regarding your battery. We aim to provide prompt and effective solutions to ensure your satisfaction and the optimal performance of your electric bike.