How does Electric Bike Company handle out-of-state repairs?

At Electric Bike Company, we’ve made it easier than ever for customers to get their bikes serviced no matter where they live in the U.S. Here’s how we manage out-of-state repairs:

1. Independent Mobile Bike Mechanics: We have established strategic partnerships with independent mobile bike mechanics across all 50 states. These professionals can come directly to your home to service, repair, or maintain your EBC bike, ensuring your bike stays in top condition without you having to leave your house.

2. Real-Time Support from EBC Builders: Thanks to the personalized nature of our bike-building process, these mobile mechanics can video chat with the original builders and engineers of your bike. This allows them to troubleshoot, diagnose, and resolve any issues with the guidance of our expert team.

3. Parts and Tools Support: We provide all the necessary parts and tool recommendations, so the repairs are handled properly and efficiently.

4. Built in the USA with Personal Quality Control: Each EBC bike is built in our U.S. factory and comes with an authentication card. This card includes details about the builder and independent inspector who worked on your bike, ensuring you can speak directly with the team that knows your bike best.

5. Nationwide Support: Whether you move or are traveling across the country, your bike is fully supported by our network of mobile mechanics or authorized dealers, ensuring that help is always nearby.