What is the lead time for receiving my e-bike?
Standard Builds - Standard color, normal build, no upgraded tech: typically between 3 to 5 weeks.
Complex Builds - Builds with upgraded tech, wooden fenders, multiple colors, fully loaded with front and back baskets, double batteries, etc: typically between 7 to 9 weeks.
We understand that our lead times may be longer compared to our competitors, however, in the world of e-bikes, faster isn’t always better. Here’s why:
Many companies that promise short lead times often rely on mass production in overseas factories. This method can result in lower quality control, generic designs, and a higher risk of defects. In contrast, our e-bikes are meticulously handcrafted in our California facility, ensuring superior quality and attention to detail. Additionally, e-bikes that arrive unassembled require you to put them together yourself or hire a technician, which can lead to safety hazards. We are the only e-bike company that delivers our bikes fully assembled and ready to ride, guaranteeing safety and reliability from the moment you receive them.
Our skilled technicians in California carefully assemble each e-bike, ensuring all components are perfectly aligned and functioning optimally. This level of expertise is not possible with self-assembly or quick-turnaround options. While shipping directly from our factory might take a bit longer, it means you’ll receive a perfectly tuned machine ready for adventure. Moreover, fast-turnaround e-bikes often come in limited configurations, leaving little room for personalization. At Electric Bike Company, we believe your e-bike should reflect your personality and riding style. That’s why we offer extensive customization options to ensure you get a bike that’s truly yours, tailored to your preferences and needs.
We are committed to providing exceptional customer service for the lifetime of your e-bike, not just making a sale. Our knowledgeable team is available to answer any questions, offer maintenance tips, and help you get the most out of your ride. All our customer service technicians work from our warehouse and can provide accurate, real-time information. Each Electric Bike Company e-bike comes with an authentication card, which means you can speak directly to the person who built your bike, the inspector, or the manager on duty.
We understand that waiting for your custom e-bike is exciting, so we keep you informed every step of the way with regular updates on the build process and estimated delivery time. Our lead times are kept current and up-to-date depending on the season and inventory issues. You can check our lead time status page for the most current information on when you can expect your bike to arrive.
Choosing an e-bike is an investment, and we believe it’s worth taking the time to get it right. Our longer lead times reflect our commitment to quality, craftsmanship, personalization, and exceptional customer service. We’re confident that the wait will be worth it when you experience the joy and satisfaction of riding your own custom-built Electric Bike Company e-bike. If you have a special request or deadline, please let us know in the order notes, and we will do our very best to accommodate you.