Shipping & Packaging
What is the lead time for receiving my e-bike?
Here are our current lead times: Standard Builds - Standard color, normal build, no upgraded tech: typically between 3 to 5 weeks. Complex Builds - ...
What is your delivery process like?
At Electric Bike Company, we ensure the highest quality, safety, and customization for every e-bike. Steps in the Delivery Process: Order Placement: ...
How Do I Check My Bike Order Status?
To check the status of your bike order, you can click on the red button located in the top right corner of our homepage, labeled 'Bike Order Status Up...
How do the bikes come delivered?
We take pride in delivering a seamless and hassle-free experience to our customers. When you order one of our bikes, rest assured that it comes fully ...
Do you deliver internationally, including to Canada?
Yes, we ship our electric bikes internationally, including Canada, at a fee of $499, which covers duties and fees. Our customers in Canada benefit fro...
Do you have info on packaging materials?
We are committed to sustainability in our packaging for electric bikes. The foam, corrugated materials, and corner boards utilized in packaging are al...
Does delivery price come with the bike?
No, shipping is not included in the bike's price. It is calculated at checkout based on your location's shipping zone. However, what sets Electric Bik...