My new battery doesn't seem to work or won't turn on right out of the box. What's wrong?
Edited
Sometimes, batteries can arrive in 'sleep mode'. This can happen if they weren't charged regularly during storage before shipping. While attempting to 'refresh' a battery like this is sometimes possible (if less than a year old), it carries a high risk of future problems like unbalanced cells or failure. For reliability and safety, the best solution is to replace the battery. Please contact us to arrange a replacement.
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