Troubleshooting
What kind of range and speed can I expect from my bike?
Range and speed depend heavily on various factors including rider weight, terrain, wind conditions, tire pressure, and how much you start and stop. Th...
My bike suddenly lost power while I was riding. What could cause this?
A sudden power cut-off during a ride can be caused by: The battery having unbalanced or dead cells, leading to an inability to deliver consistent pow...
The light on my external battery charger is flickering between red and green while charging. What's happening?
When the light on your external charger flickers red/green, it usually points to one of two things: The external charger itself might be failing. The...
My fully charged battery shows a voltage below 53.6V. Is this a problem?
Yes, this likely indicates a problem. After a full charge, a healthy battery's voltage should ideally be between 54.0V and 54.6V. If your battery cons...
My battery won't turn on at all – no lights, no power to the bike. What should I check?
If the battery shows no signs of life, possible causes include: A blown main power fuse (different from the charge fuse). A problem with the bike's el...
My battery doesn't seem to be charging when I plug it in. What could be the cause?
Several issues could prevent your battery from charging: A blown charge fuse within the system. The battery itself might be dead, completely discharg...
The charging light on my bike's built-in (internal) charger is flickering between red and green. What does this mean?
A flickering red/green light on the internal charger can indicate one of two main issues: A problem with the battery itself, such as unbalanced or de...
My bike's range seems much shorter than it used to be, or the battery dies very quickly. Is there anything I can do?
Reduced range or power is often a sign of natural battery aging, especially if your battery is over two years old. Like all rechargeable batteries, pe...
My battery turns on for a moment (the LCD might light up) but then shuts off immediately. What should I do?
This symptom often indicates a serious issue within the battery pack, such as one or more dead cells, possibly due to internal damage or rough usage. ...
My new battery doesn't seem to work or won't turn on right out of the box. What's wrong?
Sometimes, batteries can arrive in 'sleep mode'. This can happen if they weren't charged regularly during storage before shipping. While attempting to...
What should I do if my EBC bike’s front battery works, but the rear battery does not?
If your EBC bike’s front battery works but the rear battery does not: Ensure the rear battery is properly connected and the switch is turned on. Check...
How can I check if my EBC bike’s wiring harness is properly connected?
To check if your EBC bike’s wiring harness is properly connected, follow these steps: 1. Inspect the Front Wiring Harness: Look for any loose or dis...
What do the lights on the EBC battery charger indicate?
The lights on the EBC battery charger indicate the charging status: A red light typically means the battery is charging. A green light indicates that ...
How can I check if there is a loose connection on my EBC bike?
To check for loose connections on your EBC bike: 1.Turn on the bike and listen for a chirping sound when flipping the battery switch. If it chirps, th...
Why is it important to ensure all wiring connections are secure on my EBC bike?
Ensuring all wiring connections are secure on your EBC bike is crucial for several reasons: It ensures the bike receives proper power from the battery...
What steps should I take if my EBC bike chirps but does not function properly?
If your EBC bike chirps but does not function properly: Ensure the battery is fully charged and properly connected. Check for loose connections in the...
How do I troubleshoot if my EBC bike’s battery is not working?
If your EBC bike’s battery is not working, follow these steps: Check if the battery is properly charged. Plug it into the charger and ensure the charg...
What should I do if my EBC bike is not turning on, but the battery indicator shows it has power?
If your EBC bike is not turning on despite the battery indicator showing power: Ensure the battery is properly connected and the switch is turned on. ...