General Specs
What are the axle specifications required to attach a trailer to the Model R?
The Model R utilizes an M12x1.25 axle. This specification is essential for ensuring compatibility with trailer hitches and adapters. We recommend veri...
How Do I Know If I Have A Legacy Model C, S or R?
If you placed your order for a Model C, Model S, or Model R on or before October 1st, 2024, your bike is classified as part of the legacy, discontinue...
Shouldn't e-bikes be classified as motorbikes?
Electric bikes, with their blend of pedal power and motor assistance, stand at a crossroads between bicycles and motorbikes. Traditional bicycles focu...
Can two people ride on the Model J?
The Model J e-bike from Electric Bike Company is designed primarily for single riders. While it offers a robust and comfortable ride for one person, i...
How do I know what size e-helmet I need?
Our helmets come in two sizes, Small / Medium: 54 – 58cm and Large / XL: 58 – 61cm. To determine the right size e-helmet for you, follow these steps: ...
What happened to the Model F?
The Model F was our folding electric bike, which we decided to discontinue. While there was a trend for folding bikes, we found that less than 1% of u...
Do the listed weights of your electric bikes include the battery?
Absolutely! The weights we list for our electric bikes include the battery. This ensures you know the total weight of the bike upfront. For reference,...
What is the age and weight limit of your child seats?
The child seats on Electric Bike Company bikes have a weight limit of 48.5 lbs and are recommended for children aged 9 months to 6 years old. These se...
Why doesn't Electric Bike Company offer trikes?
At EBC, safety, practicality, and performance are paramount considerations in our product offerings. Trikes, with their three-wheel design, present se...
Do I need to pedal an electric bike?
Pedaling is not mandatory but recommended to extend battery life. Our bikes feature throttle and pedal-assist modes, allowing you to adjust the power ...
What is the weight limit for your bikes?
Our Electric Bike Company E-Bikes are built with both style and strength in mind, catering especially to women and the elderly who appreciate the conv...
How well do your electric bikes handle dirt roads, and are they resistant to water and mud?
Our electric bikes are crafted for durability and versatility, perfectly suited for navigating dirt roads. Constructed to endure off-road conditions, ...
How can I ensure my child’s safety on an electric bike?
Ensuring the safety of your child on an electric bike is paramount, and Electric Bike Company provides comprehensive guidance and solutions to address...
How do I adjust my seat or seatpost position?
To adjust the seat height, locate the quick-release seat post clamp and open the lever to raise or lower the seat to your desired position. Ensure the...
Why does EBC prioritize safety strength durability over weight?
When it comes to electric bikes, a common question arises: “What’s the weight of the frame?” However, in the world of e-bikes, it’s not the weight tha...
How safe are your bikes?
Safety is not just a feature but a foundation of our electric bikes. We leverage the latest technology and robust safety features, ensuring a secure a...
Do you offer a folding e-bike?
No, we do not offer folding e-bikes, and here's why: 1. Practicality of Folding Bikes: While folding bikes may seem convenient in theory, our experi...
What’s the weight of the frame?
When it comes to electric bikes, a common question arises: “What’s the weight of the frame?” However, in the world of e-bikes, it’s not the weight tha...
How fast do your e-bikes go?
By default, our bikes come with a factory setting of 20 mph for both throttle and pedal assist. However, they are fully customizable to support a 28 m...
How do e-bikes work?
Electric bikes work by combining traditional pedal power with the assistance of an electric motor. Here's a basic explanation of how e-bikes work: E...
What is pedal assist?
Pedal assist for e-bikes is a feature that helps you pedal by providing an extra boost of power from the electric motor. When you start pedaling, sens...
Do you have a Size Chart?
24" 26" Model C Standover Height 770mm 789mm Min Rider Inseam 30.3" 31.5" Model S Standover Height 457mm 482mm Min Rider Inseam 18" 19" Model R Stando...
How do I order 24″ rims on my EBC Bike?
If you're on the shorter side and prefer 24-inch wheels for your upcoming order, simply choose them during the customization process or send us a no...
How do I find the perfect fit for my EBC E-Bike?
Compare Electric Bikes - Electric Bike Company® To determine the perfect EBC bike model & wheel size for you. You will need the following information...
What class are your electric bikes?
All our bikes are initially configured as class 2. However, you have the flexibility to program them as class 1, 2, or 3, providing you the ability to...
What height and weight can your bike support?
Our frames can be adjusted for anyone from 4 foot 8 inches to 7 foot tall, with 7 different adjustment points. Our bikes are sturdy enough to support ...