Parts & Features
Can we adjust the speed and power settings on Electric Bike Company (EBC) bikes, and what are the different modes available?
Yes, you can adjust the speed and power settings on your EBC bikes. All bikes are shipped in Class 2 mode, which allows for 20 mph on pedal assist and...
What are the features of the C-9 Support and Saddle?
The C-9 Support and Saddle is designed to provide exceptional comfort and support for riders. Its advanced features ensure a smooth and enjoyable ri...
What are the differences between your seat post options?
If you’re looking for optimal comfort and shock absorption, the Satori seat post is a fantastic choice! Its vertical suspension is perfect for those w...
Why doesn't Electric Bike Company offer fat tires?
At Electric Bike Company, we build all our bikes in-house to ensure we select the best options for our customers. Our focus areas are comfort, reliabi...
Who manufactures your frames?
At Electric Bike Company, we manufacture the frames for all our bikes ourselves. Our frame design is based on a style that has been used for over 110 ...
How do I use the Color LCD Screen on my bike?
Our Color LCD Screen is designed to enhance your riding experience by providing a user-friendly interface and a range of customizable features. For a ...
How do I upgrade the speed from 20 mph to 28 mph on my bike?
To upgrade the speed of your EBC bike from 20 mph to 28 mph, follow these steps: 1. Turn Off the Bike: Ensure your bike is turned off. 2. Turn On t...
When I order the upgraded tech package and the basket, will I still receive the larger headlight that comes with the upgraded tech package?
When you order the upgraded tech package along with the basket, we enhance your lighting setup by adding an additional light to the lower part of the ...
Does the Model Y allow a different brand of front basket to be attached, such as a wicker basket?
The Model Y is designed with a specific front basket that is intricately integrated with the bike’s frame. This integration ensures that the steering ...
Does your MIK accessories come with the adapter plate?
Our Basil MIK compatible accessories indeed include an adapter plate. This feature streamlines the attachment process to your bike, ensuring seamless ...
Does your bike allow different brand of front basket to be attached?
Yes, our electric bikes generally allow for the attachment of different brand front baskets, offering you flexibility in customization. However, it's ...
Does your bike come with a charger port for my phone?
Yes, indeed. All of our E-Bikes are equipped with a USB charging port specifically designed for your phone's convenience. You can find it on the rear ...
Do fork and seatpost suspension make the bike taller?
Summary: Yes, adding fork and seatpost suspensions increases the height of the bike. Fork suspension adds about 1 1/2" to the bike's height, and the ...
What happens when I use the brakes under powered assistance?
Our bikes have brake levers with a safety switch that instantly cuts off motor power when braking, ensuring a safe stop and protecting the motor by pr...
Do you offer a full suspension bike?
As the number one cruiser-style e-bike brand, Electric Bike Company is dedicated to providing unparalleled comfort and style in every ride. While our ...
How does Electric Bike Company ensure the quality of its wheels?
At Electric Bike Company, we prioritize quality and precision in every aspect of our wheel production. Our wheels undergo a meticulous process, starti...
What handlebar options are available?
At Electric Bike Company, we offer four distinct handlebar options to cater to various riding styles and preferences: Cruiser Style Handlebars : These...
What saddle options are available?
At Electric Bike Company, we're proud of our 'comfort cruisers', which all start with our exceptional saddle choices: Standard Saddle : This is a wide...
What’s great about your wooden fenders?
Our wooden fenders at Electric Bike Company are a perfect blend of style and functionality. Handcrafted in our factory, they are made from seven layer...
What are your tires made of?
At Electric Bike Company, safety is paramount, and it starts with our high-quality tires. We meticulously spec every part, and our tires are no except...
Tell me about your wheels
At Electric Bike Company, we take great pride in building every single wheel in our factory, ensuring unmatched quality and performance. Our focus on ...
Tell me about your wooden chain guard
Our wooden chain guards are a signature feature, crafted with meticulous care at our factory in California. We begin by layering high-quality wood, ch...
What fork options to you provide?
At Electric Bike Company, we offer two distinct fork options to cater to different riding preferences and needs: Rigid Fork: Known for its robustnes...
How are your bike frames constructed?
At Electric Bike Company, our custom e-cruiser frames are a testament to innovation and quality. We use aircraft-grade 6061 aluminum, known for its su...
Can I request a part or color that is only available on your other models for my E-Bike?
Certainly, we appreciate your interest in customizing your E-Bike. The availability of specific parts or colors may vary depending on the model. Howev...
How do change the settings on the bike to allow it to go 28mph?
Adjustments can vary based on the Model you have. After identifying the last 4 numbers on the back of the LCD screen, we will provide you with the spe...
What’s the difference between a torque sensor and a cadence sensor?
Here's a breakdown of the two options: Torque Sensor: A torque sensor measures how hard you're pedaling. It senses the force or pressure you apply ...
What is the MIK Click system?
The MIK Click System is a universal click-and-go platform that transforms the way you transport cargo and personal belongings. Designed for ease of ...
What makes EBC brakes so much better?
We exclusively employ premium components, and the following crucial considerations, derived from both 5 Star and Tektro data, inform our decision to e...
How does the bell work?
All you need is a quick flick and it should ring. To turn on the light, press on the center of it. Bell/Light Combo | Product Demonstration - YouTube...
Do you offer twist throttle?
Yes, we do offer a twist throttle on our electric bikes! At Electric Bike Company, we understand the importance of providing our riders with versatile...
What comes with the upgraded technology package?
Visit our Upgraded Tech Package page for the latest info. Availability of Upgraded Technology Package on every Bike Model Upgraded Tech Package inc...
Why are mechanical gears unnecessary?
Our bikes are equipped to accept a 7 speed mechanical gearing system. If you find that you still want a 7 speed, your local bike shop can add that. Ho...