Motor & Battery
What is the correct way to charge my e-bike battery?
To ensure safe and efficient charging, always turn both the bike and the battery off before connecting it to the charger. Charging while the bike or...
How Do I Remove the Battery from My Model J E-Bike?
Locate the Keys : Find your keys in the box that contains the alarm fob. The keys are located underneath the alarm fob. Unlock and Remove the Battery ...
How do your batteries work?
At Electric Bike Company, we prioritize safety and innovation in our battery designs, incorporating unique features to ensure reliability and convenie...
How do you know how much battery or distance you have left?
You can easily check the remaining battery life on your electric bike by looking at the top left of your LCD screen. The screen displays the battery p...
Are your e-bike batteries UL approved?
Yes, all our e-bike batteries are UL approved. This certification ensures that our batteries meet the highest safety standards, providing you with rel...
How long does the battery last on an EBC bike?
The battery life of an Electric Bike Company (EBC) bike depends on several factors, including the model, battery size, riding conditions, and usage ha...
Can the Model Y basket battery be purchased on the website?
Yes, the Model Y basket battery is available for purchase on our website. However, please note that the battery is intricately integrated with the bas...
Why don’t the new Electric Bike Company chargers have a fan?
Our new chargers are designed without a fan because they utilize an advanced aluminum case that acts as a heat sink. This innovative design efficientl...
Why are EBC chargers better?
EBC chargers go beyond simply refilling your battery. They're engineered to optimize your e-bike experience with a focus on power, safety, and intelli...
What is the strength of your charger?
The EBC Smart Super Charger provides a reliable 3.5 amp output, ensuring a steady and efficient charge for your EBC bike battery. This translates to s...
How do I know when the battery is low?
Our E-Bike's LCD screen features clear battery indicators for your convenience. In the case of low battery levels, you can conserve it by switching of...
Can I ride up hills and against strong headwinds on my EBC Bike?
Absolutely! One of the great benefits of riding an Electric Bike Company bike is its ability to make challenging terrains feel more manageable. Our bi...
How long does it take to fully charge the battery?
The charging time for our e-bike batteries varies depending on their discharge level. If the battery is completely discharged, it typically takes abou...
What are the running costs for an EBC Bike?
Our electric bikes are economical to run, using household electricity to charge. The cost for a full charge is roughly 10 cents, meaning if you charge...
Are the batteries on your e-bikes removable?
Absolutely! We understand the importance of convenience and flexibility when it comes to your e-bike. All our e-bikes, including the Model E and other...
How is mileage determined from battery size?
Mileage on an e-bike is influenced by various factors, primarily battery size and usage conditions. Here's a breakdown: Battery Size : The capacity of...
Tell me about the battery options for Models C & S (Legacy)
At Electric Bike Company, we offer four distinct battery size options for our Model C (legacy) and S (legacy), catering to various range needs and pre...
Do you sell e-bikes with mid-drive motors?
Electric Bike Company specializes in high-quality rear hub motors and does not offer mid-drive motors in our e-bike models. Our rear hub motors come w...
What should I know about charging my EBC battery for the first time?
When charging your EBC battery for the first time, it’s important to follow these guidelines to ensure optimal battery performance and longevity: Init...
How can I maximize the range of my e-bike’s battery?
Maximizing the range of your e-bike's battery involves a combination of riding habits, maintenance, and awareness of your bike's capabilities. Here ar...
Which factors can affect the range of my e-bike’s battery?
Several factors can influence the range of your e-bike's battery, impacting how far you can travel on a single charge. Understanding these can help yo...
How does riding mode affect my e-bike’s battery range?
The riding mode on your e-bike significantly impacts how quickly the battery is used. E-bikes typically have various modes, such as full throttle and ...
What happens if my battery runs low during a ride?
If your e-bike's battery runs low during a ride, here's what you can expect and how to handle the situation: Reduced Assistance: As the battery charg...
What are the best practices for maximizing battery range on long trips?
To ensure you get the most out of your e-bike's battery on long trips, consider the following best practices: Use Lower Pedal Assist Modes: Opt for l...
Is your motor rated for 500w or 750w?
Our motors are designed with a nominal power rating of 500 watts, and they have the capability to peak at 1250 watts. However, in compliance with fede...
What is the power output of your motor?
Our motors stand out as the industry's finest, featuring curved neodymium magnets for enhanced efficiency (unlike others that utilize square magnets) ...
Is the motor loud?
E lectric B ike C ompany’s 750-watt* rear hub motor is powerful enough to ride up hills and against strong winds, while still maintaining a peaceful...
Do I need to buy the additional 5amp charger that you sell?
No, you do not. All models come with a charger. However, purchasing our PowerBoost 3X Charger offers several significant benefits: Exceptional Charg...
How much range will I get?
All our models have a standard 50-mile range and can go up to 190 miles with an additional basket battery. Check out the full range of options here: ...
What are the differences between the batteries?
We offer batteries in all different capacities. For Models C and S we offer a standard 12ah battery with 60 mile range on pedal assist level 2 with an...